Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at boldegoist.contact@gmail.com. Please note that returns will need to be sent to the following address: Box 855, 23200 John R, Hazel Park MI 48030, United States.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question by using our contact form, or by emailing us with your order number and concerns at boldegoist.contact@gmail.com.

Damages and issues
We take our product quality and integrity very seriously.
If your order is damaged by the post, we will happily replace it. Please take photos of both the damaged packaging and the damaged products and include them in your email with your order number, so that we can make a claim.
If your order is damaged by insufficient packaging, we will happily replace it. We try our best to make sure that everything is packed snugly, but we rarely get to see the end result of our work. If you could send photos and your order number with your feedback to boldegoist.contact@gmail.com, we'll send you a coupon code for your troubles. 
If your order is marked delivered but not present, or the tracking on it is looking wacky, please reach out to us with your order number within 7 days of delivery date (if applicable) and a description of your issue so that we can troubleshoot you. If the post fails to deliver your package, we will happily replace it.
If your order is missing items or incorrectly fulfilled, we will gladly refund or replace it. Please take photos of what you got in your order and include whether there is any evidence of tampering. In some cases, we may ask for you to return the incorrect order using a label we send to you - please refrain from removing protective peels or breaking seals on products if the order you received seems wholly incorrect.
If your order is below quality standard, such as keychains with damaged clasps or nonfunctional zippers on fabric goods, please contact us with your order number, photos, and a brief description of your issue. We take quality very seriously, so please feel free to reach out beyond the bounds of our standard return policy for concerns like these.

Exceptions / non-returnable items
Certain types of items cannot be returned, like bedding (such as dakimakura and other pillowcases), custom products (such as special orders or personalized items), and masks. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If we send you the incorrect item by mistake, please contact us with your order number and photos of the incorrect item so that we can replace it for you within 14 days of receipt. Exchanges for other purposes will be considered on a case by case basis; please inquire using your contact form or by emailing us at boldegoist.contact@gmail.com

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at boldegoist.contact@gmail.com