FAQ

Our processing time is 1-7 days.

If you need a box description so you can ask the post to look for it, please use the contact form at the bottom of this page to reach out so we can get you information that's as accurate as possible.

Minimizing packaging while prioritizing the safety of your order is our goal in mind while we pack it up!

Small items such as buttons, single keychains, and lanyards, will be packed in small recyclable bubble mailers, with certain exceptions such as:

• Candy bag charms, which ship in small boxes
• Shaker charms, which ship in medium bubble mailers
• Mini prints, which ship wherever they fit, usually reinforced with cardboard.

Standard 8.5x11" prints ship rolled up in a long box, or ship flat in a wide box if ordered with unwieldy items.

Dakimakura ship by themselves in poly bags, or alongside other products in a box. Dakimakura orders will always include wash instructions.

Purchases made in the same transaction as a preorder will ship alongside the preorder when the stock arrives to us. If you'd like to adjust this for your order, please reach out with your order number using our contact form. We may ask you to pay additional shipping.

A "preorder" is an order placed for a product that is not yet ready to ship - it has yet to be either manufactured or crafted. Preorders are a way for artists and small businesses to crowdfund new things, or to launch niche products in a way where supply meets demand.

Several of our dakimakura designs will be moved to a preorder system once we sell out - we want to start keeping more space in our office for other projects! This will allow us to order exactly what y'all want, without the guesswork.

Our preorder fulfillment timelines and updates will be cross-posted into the respective listings, as well as email blasts for any relevant updates. Preorder listings will stay posted to our site until we have reason to believe that all customers have received their products.

Our available countries are available in the drop-down currency list in the header.

We do not currently ship to Israel, Occupied Palestine, Russia, or Ukraine.

If you do not see your country available in the drop-down list but would like to, drop us a line in the contact form and we'll look into it!

We try our best to keep shipping costs as low as possible - they're absurd, but they're market standard. We ship via USPS, and on occasion UPS or FedEx for international orders. If you believe that you have found a more affordable shipping option, please reach out via the contact form below.

This is an issue that's become more common since the pandemic. We believe that delivery services are being pressured to meet unsustainable quotas and are marking things as delivered before the parcel hits their hands.

It might still be dropped off within 72 hours of the status being marked as "delivered" - however, feel free to reach out to us anyway so that we can allocate resources to help you!

If the tracking on it is looking wacky, please reach out to us with your order number within 7 days of delivery date (if applicable) and a description of your issue so that we can troubleshoot you. If the post fails to deliver your package, we will happily replace it.

This is 100% just weirdness with the post office. However, we can still contact the post on your behalf to get things straightened out! If the tracking on it is looking wacky, please reach out to us with your order number and a description of your issue so that we can troubleshoot you. If the post fails to deliver your package, we will happily replace it.

How unusual and uncool. >:(

Please take photos of your packaging and products, as well as note whether it looks like the postman kicked it down the stairs. As long as you reach out within 7 days of delivery, we'll happily replace your order. If we determine that it's due to insufficient packaging, we'll also include a coupon to thank you for the feedback! Damaged goods are a rarity but also always a priority!

Oops! D;

This is not a super common occurance but we are human so it happens! Please reach out via the contact form and we'll endeavor to fix it ASAP.

TLDR:

• Returns accepted for 30 days
• Customer provides return shipping
• 15% restocking fee
• Final sale items: 4 collections can't be returned
• Anything that's our fault we will fix within reason, regardless of below guidelines

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at boldegoist.contact@gmail.com. Please note that returns will need to be sent to the following address: Box 855, 23200 John R, Hazel Park MI 48030, United States.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question by using our contact form, or by emailing us with your order number and concerns at boldegoist.contact@gmail.com.

Damages and issues
We take our product quality and integrity very seriously.
If your order is damaged by the post, we will happily replace it. Please take photos of both the damaged packaging and the damaged products and include them in your email with your order number, so that we can make a claim.
If your order is damaged by insufficient packaging, we will happily replace it. We try our best to make sure that everything is packed snugly, but we rarely get to see the end result of our work. If you could send photos and your order number with your feedback to boldegoist.contact@gmail.com, we'll send you a coupon code for your troubles. 
If your order is marked delivered but not present, or the tracking on it is looking wacky, please reach out to us with your order number within 7 days of delivery date (if applicable) and a description of your issue so that we can troubleshoot you. If the post fails to deliver your package, we will happily replace it.
If your order is missing items or incorrectly fulfilled, we will gladly refund or replace it. Please take photos of what you got in your order and include whether there is any evidence of tampering. In some cases, we may ask for you to return the incorrect order using a label we send to you - please refrain from removing protective peels or breaking seals on products if the order you received seems wholly incorrect.
If your order is below quality standard, such as keychains with damaged clasps or nonfunctional zippers on fabric goods, please contact us with your order number, photos, and a brief description of your issue. We take quality very seriously, so please feel free to reach out beyond the bounds of our standard return policy for concerns like these.

Exceptions / non-returnable items
Certain types of items cannot be returned, like bedding (such as dakimakura and other pillowcases), custom products (such as special orders or personalized items), and masks. Please get in touch if you have questions or concerns about your specific item.

Exchanges
If we send you the incorrect item by mistake, please contact us with your order number and photos of the incorrect item so that we can replace it for you within 14 days of receipt. Exchanges for other purposes will be considered on a case by case basis; please inquire using your contact form or by emailing us at boldegoist.contact@gmail.com

Restocking Fee
All returns that are not due to a seller issue are subject to the cost of return shipping as well as a 15% restocking fee. (This does not include orders that have not yet reached the post, unless it is a preorder.)